Return Policy
At Tailored 4U Suiting, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, we offer a hassle-free return process. Please review our return policy below for detailed information on how to return a product.
Eligibility for Returns
To be eligible for a return, please ensure that:
The item is in its original condition, unworn, and free from any damage or alterations.
The product is returned within the specified return period, which is typically a week from the date of delivery.
The item was purchased directly from our website or an authorized Tailored 4U Suiting retailer. For purchases made through third-party sellers, please refer to their respective return policies.
Return Process
To initiate a return, please follow these steps:
- Contact Customer Support:Reach out to our customer support team within the specified return period. Provide your order details and reason for the return. Our customer support representative will guide you through the return process and provide you with a return authorization number (RMA).
- Packaging: Securely package the item in its original packaging, including all accessories, tags, and documents that were included with the product. Enclose a copy of the original invoice or order confirmation.
- Return Shipment: Use a reputable shipping carrier and consider insuring the package for its full value. We recommend using a trackable shipping method to ensure the safe and timely arrival of the returned item. The shipping costs for the return will be your responsibility unless the return is due to our error or a defective product.
- Return Authorization Number: Clearly write the provided return authorization number (RMA) on the outside of the package. This will help us identify and process your return more efficiently.
Return Processing
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the product is approved for return, we will proceed with the refund or exchange as per your request. Please note the following:
Refund: If you prefer a refund, we will issue it using the original payment method. The refund will be processed after receiving the returned item. Please note that the refunded amount may exclude any shipping charges paid during the original purchase.
Exchange: If you would like to exchange the product for a different size or style, please indicate your preference when contacting customer support. We will assist you in selecting the desired item, subject to availability. Any price differences between the original and exchanged items may be applicable.
Non-Returnable Items
Certain items are not eligible for return. These may include, but are not limited to, custom-tailored suits, personalized items, and clearance or final sale products. Please check the product description or contact our customer support team for more information about the return eligibility of specific items.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or arranging a return and refund.
Customized Suit Return Policy
At Tailored 4U Suiting, we strive to provide you with a perfect fit and exceptional quality when it comes to our customized suits. We understand that ordering a custom-made product requires careful consideration. In the event that you are not completely satisfied with your customized suit, we have a return policy in place to address your concerns. Please review the following details regarding our customized suit return policy:
Eligibility for Returns:
- Standard-sized Suits: If you have ordered a standard-sized suit with no customization or alterations, our standard return policy applies. Please refer to our general Return Policy for more information.
- Customized Suits: As customized suits are specially tailoredto your measurements and preferences, they are not eligible for return or exchange unless there are manufacturing defects or errors on our part. We take great care to ensure the accuracy of measurements and specifications during the customization process.
Manufacturing Defects or Errors:
- If your customized suit arrives with a manufacturing defect or an error made on our part, we sincerely apologize for the inconvenience caused. Please contact our customer service team immediately upon receiving your order and provide detailed information and supporting evidence, such as photographs, to support your claim.
- Our customer service team will review your case and, if the defect or error is verified, we will work with you to resolve the issue promptly. This may include providing a replacement suit, alterations, or issuing a refund at our discretion.
Accurate Measurement Submission:
- Customized suits require accurate measurements to ensure the desired fit. It is essential to carefully follow our measurement guidelines and instructions when submitting your measurements. Any inaccuracies in measurements provided by the customer may affect the fit of the suit.
- We are not responsible for fitting issues or dissatisfaction resulting from inaccurate measurements provided by the customer. It is crucial to double-check and verify all measurements before submitting them for customization.
Alterations:
- In some cases, minor alterations may be necessary to achieve the desired fit of your customized suit. We offer a complimentary alteration service for minor adjustments to address fit issues that do not require substantial modifications.
- If alterations are required, please contact our customer service team to discuss the necessary adjustments. We may request additional information or measurements to ensure a proper evaluation and provide guidance on alterations.
Return Process:
- If you believe your customized suit qualifies for a return due to manufacturing defects or errors, please contact our customer service team within 7 days of receiving your order.
- Our customer service team will guide you through the return process and provide instructions for returning the suit.
- The suit must be returned in its original condition, including all accessories and packaging, to be eligible for a refund or replacement.
- We reserve the right to inspect the suit upon return to verify the claim and assess its condition before processing any refunds or replacements.
Refunds and Replacements:
- If your claim for a manufacturing defect or error is approved, we will issue a refund or provide a replacement suit, depending on your preference and the availability of the product.
- Refunds will be processed using the original payment method used for the purchase. Please note that it may take several business days for the refund to reflect in your account.
- In the case of a replacement suit, we will work with you to ensure the necessary modifications are made to achieve the desired fit and resolve any issues encountered with the original suit.
Contact Us
If you have any questions, concerns, or require assistance with the return process, please contact our customer support team at contact@tailored4u.co . We are here to help!
Please note that this Return Policy should be read in conjunction with our other policies, including the Terms of Service and Privacy Policy, which provide additional information on your rights and obligations when using our website and services.